MANAGEMY LIMITED
PRIVACY & COOKIES NOTICE

Cookie Notice

This Cookie Notice explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Notice.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Notice.

Your consent applies to the following domains: www.managemy.com

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, understand how the website performs and to analyze what works and where it needs improvement.

As with most online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure and providing advertisements that are relevant to you. This provides you with an enhanced user experience and helps speed up your future interactions with our website.

The cookies used on our website are grouped into the following categories:

  • Necessary
  • Analytics
  • Performance
  • Advertisement

The below list details the cookies used in our website:

Cookie Name Description Category Duration
viewed_cookie_policy
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not the user has consented to the use of cookies. It does not store any personal data.
Necessary 1 hour
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. Analytics 2 years
_gid This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number visitors, the source where they have come from, and the pages visited in an anonymous form. Analytics 1 day
GPS This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location. Analytics 30 mins
_gat This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites. Performance 1 minute
YSC This cookie is set by Youtube and is used to track the views of embedded videos. Performance n/a
VISITOR_INFO1_LIVE This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. Advertisement 5 months
IDE Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. Advertisement 2 years

You can manage your cookie preferences by clicking on the “Settings” button in the cookie popup and enabling or disabling the respective cookie categories according to your preferences.

Should you decide to change your preferences, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again, enabling you to manage your preferences.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit www.allaboutcookies.org.


Privacy Notice

BACKGROUND:

ManageMy Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value your privacy and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

ManageMy Limited is a private limited company registered in England under company number 10387815. We provide software development and application solutions to business partners and clients in the insurance sector.

Our registered address is Munro House, Portsmouth Road, Cobham, Surrey, KT11 1PP.

Our main trading address is Clarendon House, 1st Floor Rear Suite, Victoria Avenue, Harrogate, HG1 1JD.

VAT number: 306458994

We have appointed a Lead Controller who is responsible for our compliance with data protection laws. The Lead Controller’s contact details are:

Name: Gino Maccio
Email address: dataqueries@managemy.com
Telephone number: 0207 164 6231
Postal address: Clarendon House, 1st Floor Rear Suite, Victoria Avenue, Harrogate, HG1 1JD.

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  • The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data for a specific purpose, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, and we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights related to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

We collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ data nor do we collect any personal data relating to children or data relating to criminal convictions and/or offences.

Data Collected How We Collect the Data
Identity information including name, job title, company name, country location. You provide this information to us when you visit our website and when you communicate with us by email or telephone.
Contact information including email address, telephone number. You provide this information to us when you visit our website and when you communicate with us by email or telephone.

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:

What We Do What Data We Use Our Lawful Basis
Communicating with you, arranging meetings, such as for a demo of our products and services, supplying you with relevant information about our products and services. Identity and contact information Legitimate interest

We will always obtain your express opt in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt out at any time.

We will only use your personal data for the purposes for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purposes and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purposes for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept for the following periods:

Type of Data How Long We Keep It
Identity information including name, job title, company name, country location We will keep this until we no longer have an active business relationship with you
Contact information including email address, telephone number We will keep this until we no longer have an active business relationship with you

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

We will not share any of your personal data with any third parties for any purposes subject to the following exceptions.

We may share your personal data with other companies in our group for company administration and operational purposes. This includes our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply products or services.

Recipient Activity Carried Out Sector Location
API Call Platform Server Technology EEA
Mandrill Website Server Technology EEA

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that it is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Gino Maccio):

Email address: dataqueries@managemy.com
Telephone number: 0207 164 6231
Postal Address: Clarendon House, 1st Floor Rear Suite, Victoria Avenue, Harrogate, HG1 1JD.


Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website. This Privacy Notice was last updated on 5 September 2019.