Large Multinational P&C Insurer
ManageMy’s onboarding and renewal solution enables large insurers to secure new affinity partners.
Requirements
Differentiate offering to attract large affinity partner.
Design and deliver end-to-end digital onboarding and renewal journey.
Significantly reduce the cost of fulfilment and renewal.
Enable acceptance and document provision in real-time.
Integrate affinity partner services.
Result
Affinity partner secured.
End-to-end digital application, fulfilment and renewal customer journey.
Insurer cost savings of 57%.
Customer profile with secure document storage.
Next Phase
Integration of affinity partner services.
Insurer upsell and cross-sell campaigns.
The digitization of the claims process.
Integration of telematics offering.
UK Life Insurer
ManageMy delivers an improved customer experience to optimise value from Direct To Consumer (DTC) business.
Requirements
Improve onboarding and persistency of DTC business.
- Reduce costs by digitizing fulfilment.
Enhance in force customer value.
Differentiate offering in a fiercely competitive market.
Improve claims customer journey.
Launch Product
- Creation of digital customer profiles.
- Profile allows multi-channel customer communication.
- Secure digital document storage.
- Digitized top 5 in-force customer transactions.
- Simplified upsell/cross sell capability.
Next Phase
- Deploy ManageMy Claims module.
Integration of financial health check tool.
- Digitize additional transactions.
Large Intermediary Network
Improved customer journey drives additional revenue for intermediary network.
Requirements
Increase share of first notification of loss (FNOL) business.
Streamline claims process.
Improve communication with brokers.
Differentiate network offering.
Enhance overall proposition to customers.
Launch Product
Customer access to multiple providers’ documents.
Convenient multi-channel communication functionality.
Queries, reminders, FNOL and marketing channel.
Electronic claims submission and progress updates.
Personalized broker communication channel.
Next Phase
Digitize sales and onboarding.
Targeted intermediary upsell and cross-sell campaigns.
Integration of unique digital experiences.
See how ManageMy can work for you
